At Vil Skin Care, we use Royal Mail Recorded Delivery for all UK and Northern Ireland purchases and International Delivery. Products will arrive at their destination within 5-7 working days of order placement. There may be occasional delays which are beyond our control, please check with Royal Mail for further information.
All orders received before 1pm will be shipped on the same day. Our delivery charge for the UK and Northern Ireland is £5.95 for orders below £150.
Vil Skin Care also deliver internationally. All EU and international purchases at a flat rate of £21 for orders below £250. Customers based outside the EU are liable for any import duties and local taxes in your country.
If you have any questions about our delivery procedures, please email us at email@example.com.
Free delivery and discounts
UK customers are eligible for free delivery for orders over £150. EU & International customers are eligible for free delivery for orders over £250. Unless otherwise stated, our promotional checkout coupon codes are not redeemable against delivery costs. If you have any further questions regarding our delivery policies, please email firstname.lastname@example.org. Alternatively, please visit our Returns & Refunds page for information concerning unwanted, damaged and defective goods.
Customs and import duties
Occasionally, orders may be subject to customs or import duties once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no influence over these charges and can't predict whether costs will be applied or how much these will be, as customs policies and import duties vary widely from country to country. For more information, contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.